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Evidence Guide: FNSACM301A - Administer financial accounts

Student: __________________________________________________

Signature: _________________________________________________

Tips for gathering evidence to demonstrate your skills

The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!

From the Wiki University

 

FNSACM301A - Administer financial accounts

What evidence can you provide to prove your understanding of each of the following citeria?

Allocate customer payments

  1. Payments are allocated correctly to the appropriate customer accounts and receipts are banked according to organisation guidelines and policy
  2. Service to customers is prompt and documentation is completed and processed quickly and accurately to maximise customer satisfaction
Payments are allocated correctly to the appropriate customer accounts and receipts are banked according to organisation guidelines and policy

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Service to customers is prompt and documentation is completed and processed quickly and accurately to maximise customer satisfaction

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Reconcile accounts

  1. Accurate responses are given to customers with any billing or account queries and any necessary billing adjustments accurately made to the correct customer accounts
  2. Customer complaints are responded to appropriately and promptly in accordance with organisation policy
Accurate responses are given to customers with any billing or account queries and any necessary billing adjustments accurately made to the correct customer accounts

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Customer complaints are responded to appropriately and promptly in accordance with organisation policy

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Maintain customer details

  1. Details on customer account files are kept accurately and maintained up to date
  2. Sources of customer details are checked for reliability and verified where necessary
Details on customer account files are kept accurately and maintained up to date

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Sources of customer details are checked for reliability and verified where necessary

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assessed

Teacher: ___________________________________ Date: _________

Signature: ________________________________________________

Comments:

 

 

 

 

 

 

 

 

Instructions to Assessors

Evidence Guide

The Evidence Guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.

Overview of assessment

Critical aspects for assessment and evidence required to demonstrate competency in this unit

Evidence of the ability to:

validate account details

apply basic knowledge of appropriate legislation

interpret and apply organisation credit policy

clarify information for basic credit accounts

accurately use data entry and recording systems.

Context of and specific resources for assessment

Assessment must ensure:

competency is demonstrated in the context of the financial services work environment and conditions specified in the range statement either in a relevant workplace or a closely simulated work environment

access to and the use of a range of common office equipment, technology, software and consumables

access to an integrated financial software system and data.

Method of assessment

A range of assessment methods should be used to assess practical skills and knowledge. The following examples, in combination, are appropriate for this unit:

evaluating an integrated activity which combines the elements of competency for the unit or a cluster of related units of competency

verbal or written questioning on underpinning knowledge and skills

evaluating samples of work

accessing and validating third party reports.

Guidance information for assessment

Required Skills and Knowledge

Required skills

communication skills to:

determine and confirm work requirements and interact with customers, using questioning and active listening as required

share information, listen and understand

use language and concepts appropriate to cultural differences

numeracy skills to make financial calculations

information technology skills for accessing and using accounting systems, spreadsheets, databases and internet information

literacy skills for data analysis and entry

organisational skills, including the ability to plan and sequence work

Required knowledge

general developments in credit management

basic financial transaction processes and procedures

organisation policy

workplace occupational health and safety (OHS) requirements

Range Statement

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.

Details on customer accounts may include:

Australian Company Number (ACN)

credit limit

customer contact telephone numbers

customer delivery and postal addresses

customer file and identification number

customer name

facsimile numbers

electronic addresses

invoice and account number

outstanding amount details

part payment details

payment due

payment due date.

Organisation guidelines and policy may include:

legislative requirements

memorandums

policy and procedures manuals

workplace documents.

Documentation may include, but is not limited to:

account maintenance forms

aged debtors trial balance

audit trails

cash allocation and journal processing

credit or debit notes

customer account reconciliations

customer statements

dishonoured cheques

purchase orders

signed delivery dockets.

Billing adjustments may include:

cancellation fees

claims

discounts

correction of Goods and Services Tax (GST)

full payment received

interest charges

outstanding amount

part payment received

refunds

reimbursement fees

sales tax.

Account files may be:

electronic

paper-based.

Sources of customer details may include:

government agencies

inter-organisation departments